Online Courses

Mastering 8D Problem Solving: Crisis to Containment (D1-D4)

What you will be able to do after completing this course?

  • You’ll learn how to approach and define any problem clearly using the 5W2H method — both in customer-related and production areas.
  • You will be equipped to make a risk analysis for other similar processes or parts to prevent similar potential issues.
  • You will be equipped to make a shop-floor check (Gemba walk) and ask the right questions to understand the underlying factors of a problem in operation field.
  • You will be equipped to make an initial analysis to find out non detection points and reasons, which are the foundation for root cause analysis.
  • You will be equipped to develop comprehensive containment action plans to fix the problems in a short time.

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Mastering 8D Problem Solving: Root Cause Analysis (D5-D8)

What you will be able to do after completing this course?

  • D5: Root Cause Analysis – Learn how to integrate Ishikawa (Fishbone Diagram), Fault Tree Analysis (FTA), and 5-Whys to conduct a thorough root cause investigation both for occurrence & non-detection. Understand how technical and systemic root causes impact problem recurrence.
  • D6: Corrective & Preventive Actions – Develop action plans that eliminate root causes while understanding the key differences between Corrective Actions and Preventive Actions. In this step, we will also touch on how to update Process Failure Mode & Effects Analysis (PFMEA).
  • D7: Action Validation – Ensure that implemented actions are truly effective. Learn how to verify actions by recreating the failure conditions to confirm root cause elimination.
  • D8: Lessons Learned & Closure – Capture Lessons Learned, conduct 8D Audit, Celebrate & Recognize Team Efforts, and finalize the problem-solving process to drive continuous improvement.

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